After Sale Service-Honeycomb UAV

Product Repair

Honeycomb Aerospace will provide you with efficient and satisfactory product maintenance and support services

Honeycomb is equipped with professional support service personnel. Each after-sales maintenance service uses original parts, aiming to provide you with efficient and reliable product maintenance support. If necessary, spare parts will also be provided for your use. Honeycomb will take care of each product sold. If the fault is caused by other products purchased separately by the user, the corresponding loss shall be borne by the user.

1
During the warranty period, Honeycomb will provide free repair and replacement services for parts damaged by non-human operation errors;
2
Out of the warranty period, Honeycomb will also provide paid maintenance and replacement services for product failures,
3
For product failures and accidents caused by the user’s own reasons, Honeycomb can also provide paid maintenance and replacement services.

Repair after-sales application form

Technical Services

Honeycomb will provide you with efficient and satisfactory product maintenance and support services.

Technical Services Honeycomb is responsible for formulating a detailed training plan for you, including theoretical training and practical training.
Theoretical training is generally conducted at the supplier’s location before the product is shipped
Practical training is generally carried out at the location of the user after the product is delivered.
Honeycomb will provide with the products: product technical specifications, product quality instructions, operation and maintenance instructions, packing list and spare parts/accessories list and other documents.
Flight demonstration Honeycomb will provide a limited number of free flight demonstration services with the product delivery.
If other training and flight services are required after the delivery, Honeycomb will also actively cooperate to provide related services according to customer needs.
System optimization Honeycomb will perform a certain degree of system optimization according to customer needs, and provide customers with free software upgrade services, including: autopilot software upgrade, ground control station software upgrade, and system hardware upgrades.

Service Policy

Honeycomb Aerospace is committed to providing timely and high-quality after-sales service for every user. This after-sales service policy applies to any product or service you purchase from Honeycomb Aerospace. The products and services sold by Honeycomb Aerospace will be guaranteed free of charge for one year from the date of final acceptance. If you need more years of warranty service, you can also choose to purchase it according to your needs. When a fault occurs, you can fill in the after-sales service application form through the official website of Honeycomb Aerospace (hcuav. com) - product maintenance, or contact the corresponding technical personnel for communication. Honeycomb Aerospace will respond to the failure and give an emergency plan within 24 hours. If necessary, it can provide on-site technical services free of charge within 48 hours, and provide spare aircraft or spare parts free of charge. During the warranty period, if the equipment or system fails, Honeycomb Aerospace will be responsible for investigating the cause of the failure and completing the repair until the acceptance index and performance requirements are met. The after-sales service contents and standards within the warranty period include but are not limited to the following:

Technical assistance: Honeycomb promises to provide you with free technical assistance during the warranty period, which includes product warranty, maintenance, repair and training on product use and maintenance.
The methods of technical assistance should include telephone support, e-mail support, document provision, on-site support and other methods for the purpose of solving actual problems.

Real-time response: Honeycomb promises to provide 7×24 technical support services, and when receiving technical support requests, it shall provide customers with consulting services, and provide necessary technical support services for the stable operation of products.
When receiving a fault repair request, Honeycomb will make a clear response and arrangement within 2 hours, provide maintenance services within 12 hours, and make a fault diagnosis report. If customers need on-site service, arrive within 12 hours.。

Regular follow-up: During the warranty period, Honeycomb will conduct on-site inspection services no less than once every 3 months to find and eliminate potential problems or failures in time, so as to ensure the stable operation of the platform.

Maintenance guarantee: During the warranty period, if the repair cycle of the faulty product exceeds 15 working days, Hive Aerospace will provide you with a spare product of the same model or similar performance.
If there is a loss due to maintenance service error or product failure, in addition to the compensation, Honeycomb Aerospace will provide you with a solution.

Spare parts: During the warranty period, Honeycomb will provide free of charge spare parts that meet the project construction, operation, maintenance, management and upgrade requirements of customers.
In the event of equipment failure or damage, while the failed equipment is not repaired, we will provide you with spare parts in time to ensure the normal operation of the project.

Out-of-warranty services: Honeycomb promises to provide maintenance and other services at the original price after a one-year free warranty period for all hardware, and the response speed is the same as that during the warranty period.

Multi-Rotor UAV

Fixed-wing UAV

VTOL-Fixed-wing UAV

Smart UAV Inspection System

Helicopter

Intelligent equipment & technology

Honeycomb Aerospace adheres to the concept of users first, and treats every user and every service seriously. Honeycomb Aerospace provides you with efficient and satisfactory product maintenance and support services, allowing you to operate efficiently and fly with peace of mind.